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Guidelines for Complainants

(I) Go to the DGFT website www.dgft.gov.in>Services>Quality Compaints & Trade Disputes. (https://www.dgft.gov.in/CP/?opt=quality-compaints).

(ii) Upload documents related to the quality complaint / trade dispute, wherever required (maximum 5 MB size documents in PDF-format).

(iii) Submit Online Application Form to the jurisdictional RA of DGFT / SEZ (this jurisdiction should be ascertained by the complainant with respect to the Indian entity against whom the complaint is being made, or with respect to the Indian complainant where the complainant is being filed against a foreign entity, as per the DGFT Appendix of Handbook of Procedures.

(iv) On submission, a Unique Reference Number (URN) starting with ‘Q’ will be generated and sent to the email id of the complainant. Please make sure that the email ID is functional as all future correspondence will be made on this ID only.

(v) At a future date, the complainant can also provide additional material / correspondence to the DGFT RA / SEZ. When addressing any future correspondence to the DGFT RA/ SEZ to whom the Online Application has earlier been submitted, the URN must be quoted invariably in the subject header of the email.

(vi) The link ‘ View Status’ is also available for the complainant to check current position of the complainant.

For further guidance and advice, please see https://content.dgft.gov.in/Website/DGFT%20FAQs%20-%20For%20ImporterExporter%20(QCTD)%20v1.0%20(1)_2021-02-24_4-53.pdf